| CV Number |
2388 |
| Job Type |
Information Technology |
| Job Status |
Temporary |
| Job Description |
a job in an organisation that ever growing and seeks to enhance the potential in IT Personel. Networking and Systems Admninistration |
| Brief tale of Job Skills |
network administration
systems administration and analysis
LAN desiging
Risk Management
Systems engineering
|
| Brief history of work experience (most recent first) |
| Company (1) |
|
| Job Title Held/ Holding |
Senior Support Technician |
| Job Responsiblities |
Installation of Local and Wide Area Networks
Installing trunking for the purposes of easier cable management in networks. This includes trunking for Voice, Data and Power.
Handling of UTP (Cat5e, Cat6) and Fibre Optic cables. This includes laying and termination of the cables.
Providing Structured Cabling solutions for clients (i.e. integrating voice and data into one solution).
Installation of various networking equipment e.g. Routers, Switches, Wireless Access Points (WAPs) etc.
Installation of Point-to-Point Radio Links covering up to and over 20km. This includes configuring, troubleshooting and maintaining the links.
Conducting site surveys for LANs/WANs and other computer equipment, in various places.
Installation/Troubleshooting/Maintenance/Repair of Computer Software and Hardware. Good working experience with Windows 95/98/2000/Me/XP/Vista
Troubleshooting/Maintaining of Printers (e.g. Tally printers and HP LaserJet printers).
Troubleshooting Internet (Broadband) connections and internal LAN communication (i.e. Systems Administration).
Setting up Servers to operate on Microsoft Exchange Server 2003. Setting up Email/User accounts and passwords.
Responding to, evaluating, and prioritizing incoming phone and email requests for technical assistance from users experiencing problems with hardware, software, networking, and other computer-related, and telecom technologies.
Reporting directly to the Director-Technical.
SOME OF THE PROJECTS HANDLED
1) Stanbic Bank: various branches nation-wide. Work includes the installation, extension and maintenance of LANs.
2) Zambia Bureau of Standards (ZABS): installed a 106-point network.
3) Finance Bank: Installed Radio-Links for inter-branch communications (e.g. links between Kamwala Branch and Head-Office, and Industrial Branch and Head-Office).
4) Civil Society for Poverty Reduction (CSPR) LAN.
Other sites include DHL, PACRO, Indo-Zambia Bank, African Banking Corporation (ABC), Barclays Bank, etc
|
| From - Date |
01st September 2006 |
| To - Date |
31st October 2007 |
| Company (2) |
|
| Job Title Held/ Holding |
Senior Technician |
| Job Responsiblities |
Conducting site-surveys and designing LANs.
Systems Administration and Network Management.
VSAT installations (mainly KU-Band dishes with iDirect modems).
Providing first line Customer Support Service on phone.
Setting up email accounts for clients (e.g. Microsoft Outlook).
The installation of NextNet (Motorola) equipment for internet access (i.e. base stations).
The installation and configuration of Smart Bridge-back hauls (i.e. these are point-to-point radio links)
The installation and configuration of Wireless Access Points e.g. X-Lin Access Points.
The installation and configuring of routers (i.e. Linksys/Cisco Routers).
Monitoring network traffic for clients (i.e. spam, viruses and other http traffic).
Troubleshooting Broadband Internet Connections.
Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction.
Reporting directly to Director-Technical
|
| From - Date |
01st November 2007 |
| To - Date |
30th June 2008 |
| Company (3) |
|
| Job Title Held/ Holding |
Senior IT Engineer |
| Job Responsiblities |
Ensuring maximum and continuous uptime of specific (i.e. competency center) infrastructure components
Ensuring appropriate technical reporting.
Ensuring relevant monitoring (including audits) are conducted and reported on.
Contributing to the Continuous Improvement of operational policies & procedures.
Ensuring optimum levels of customer service as per the required service levels agreed.
Executing change control work orders as assigned within the required SLA.
Ensuring closure of 2nd level Fault Resolution calls within the required SLA, including cases where calls have been internally escalated.
Conducting performance appraisals.
Fulfilling the role of a 2nd level temporary (fostered) Fault Resolution process custodian, subject to the constraints imposed by the facility process owner ("Grey Man").
Administering and creating users/accounts in Active Directory.
Installation and Troubleshooting of (POS) Micros Terminals/Printers.
Monitor the Service Desk, handling requests and incidents.
.Manage/Troubleshoot the 28 Servers currently in the Data Centre.
Reporting directly to the IT Facilities Manager.
|
| From - Date |
15th July 2008 |
| To - Date |
present |
Education (Most recent first) |
School/ College/ University (1) |
Microsoft Certified Systems Engineer (MCSE) |
Qualification Achieved |
MCSE |
School/ College/ University (2) |
NSS Training Center, Sandton City, South Africa |
Qualification Achieved |
ITIL v3 |
School/ College/ University (3) |
ICTRF-Cisco Academy |
Qualification Achieved |
Cisco Certified Network Administrator (CCNA 1-4) |
School/ College/ University (4) |
Massi Computing College |
Qualification Achieved |
Computer Systems Engineering and Hardware Maintenance- Diploma |
School/ College/ University (5) |
University Of Zambia (UNZA) |
Qualification Achieved |
Linux Certificate |
| Languages spoken & level of effeciency in writing and speaking. |
Language (1) |
English (proficient) |
Language (2) |
Bemba (Very Good) |
Language (3) |
Nyanja (Very Good) |
Date of Submission |
2009-05-23 08:29:46 |
